FAQs

FAQs

Laser Jewelry

Have a watch or jewelry-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • Do you deliver?

    Yes, Laser Jewelry offers delivery and shipping.

  • How can I place an order?

    You can easily place an order through our website by selecting the desired items, adding them to your cart, and proceeding to checkout. Follow the prompts to enter your shipping information and payment details.

  • Can I modify or cancel my order after placing it?

    Once an order is placed, modifications or cancellations may not be possible. Please contact our customer service as soon as possible at laserjewelrymd@gmail.com for assistance.

  • What payment methods do you accept?

    We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment processing through reputable third-party gateways

  • How do I track my order?

    Once your order has been shipped, you will receive a tracking number via email. Use this number to track the status and location of your package through the designated shipping carrier’s website.

  • What is your return policy?

    Please refer to our Return and Exchange Policy for detailed information on our return process, including eligibility, timeframes, and any associated fees.

  • Do you offer international shipping?

    At this time, we only offer shipping within the United States. We are exploring options for international shipping in the future.


  • Can I visit your store in person?

    Absolutely! We have two convenient locations in Baltimore:

    • 3308 Eastern Ave
    • 1740 Eastern Ave 

    Visit us during our business hours to explore our collection in person and receive personalized assistance from our friendly team.

  • Do you offer customization services?

    Yes, we offer customization services, including engraving and custom designs. Contact our team at laserjewelrymd@gmail.com to discuss your specific requirements.

  • How do I care for my jewelry?

    Refer to our Jewelry Care Guide for detailed instructions on how to care for and maintain your jewelry to ensure its longevity and brilliance.

  • How can I contact customer service?

    You can reach our customer service team by emailing laserjewelrymd@gmail.com or calling (443) 798-0000. We are here to assist you with any questions or concerns you may have.

  • Are your diamonds ethically sourced?

    Laser Jewelry is committed to ethical business practices. We source our diamonds from reputable suppliers who adhere to strict ethical and environmental standards.

  • Do you offer financing options?

    We currently do not offer in-house financing. However, we accept major credit cards, and third-party financing options may be available. Please contact our customer service for more information.

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